Technology To Connect Seniors

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To create new technology to enable seniors to safely and easily connect with their loved ones – whether they live independently or in a long-term care facility.

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Privacy and Security

When using video chat apps and sites

Many people assume that since they are not discussing matters of national interest that they don’t really need to worry about privacy and security when visiting with friends and relatives online. It’s true that hackers would love to get a hold of state secrets but they are also on the lookout for your personal information. Here are a few things to consider before starting your next video chat with your grandkids.

Remember to be skeptical when someone contacts you claiming to be: a relative, from your bank or credit company, a government official. Even if  they have your name, account number, Social Insurance Number, phone number, address or any other details. These pieces of information are relatively easy for a scammer to access and use to manipulate you.

Privacy

  • Ensure you set a password or entry key code to your teleconference session.
  • Before downloading software, read the company’s privacy policy to ensure that they do not share/sell your information to third party companies.
  • Set up the software to always start the call with your audio and video off. This will ensure that you aren’t broadcasting until you are ready.
  • Be sure to never post the link, password, meeting number openly.
  • Physically close the camera (if it has a lens cover) or block it with a sticker when not in use.
  • Use blurred backgrounds or generic backgrounds to prevent information/people in the background from being accidentally recorded.
  • Be very cautious about discussing personal information like health or financial information.
  • Create a new or temporary email address and use false information to register your account.

Security

  • Undetected malware on your device may leave your videoconference contents easily viewable.
  • Make sure you download the video conferencing software from the manufacturer or verified app/game store. Often hackers will post links to similar sounding products or websites with similar spelling.
  • Ensure that the antivirus software on your device is installed and up to date.
  • Disable the recording function in the software.
  • Check to make sure the software you are using is ‘end-to-end’ encrypted.
  • Utilize password and account management best practices: use strong passwords, never repeat them on more than one account, use a password manager to store your passwords, and change them regularly

Resources for Seniors and Long-Term Care Staff

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